A solution developed and coded in PHP by Tridigital, Techsontap website allows clients to log and track the progress of their IT support requests.
Technicians login, accept jobs and provide clients with support services throughout Tasmania.
The website is a collaboration portal between approx 8 IT contractors allowing jobs to be moved between technicians to suit the problem.
If one technician is not strong in Windows 2003, Linux or Mac, the task is allocated to another technician.
Once jobs are logged, technicians are automatically notified via SMS, so that they can login and view the work required.
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